Need help with Medicaid? We’re here for you.
Not sure what to do? Can’t fix a problem with your coverage?
We’ll help you figure it out and connect you with free legal help if needed.
Need Help?
Or call Pisgah Legal at (828) 253-0406 or toll-free at (800) 489-6144.
How We Can Help:
- Fix problems with billing, prescriptions, and non-emergency medical transportation (NEMT)
- Find a doctor or other services
- Sort out information and system errors that may keep you from getting care and medications
- Understand your Medicaid benefits and rights
- File grievances and appeals
- And much more!
In North Carolina, more than 3 million people are enrolled in Medicaid.
Frequently Asked Questions
Our staff has years of experience navigating the Medicaid and public benefits systems and can help you understand all of your benefits and rights. As part of Pisgah Legal Services, they are also able to connect you to free legal help and other community resources.Do you only help with Medicaid?
If you are denied care, you have the option to appeal (let them know that you disagree). The process to appeal may be different depending on the denial decision. Contact us as soon as you receive the denial, and our staff can walk you through the appeal process. What do I do if I was denied care?
Health care bills can be complicated and confusing. Call us for help in understanding your bill and helping sort out how to handle any potential errors.What if I have questions about a bill I received?
Patients have the right to receive care and medicine even if they can’t pay the copay. Doctors and pharmacies are still required to provide the needed services or medications. If you are denied because you can’t pay the copay, contact us for help. What if I can't afford the copay for the medications I need?
More Resources
View our flyer in English & Spanish
NCMedHelp is a collaborative program between Legal Aid of NC, Charlotte Center for Legal Advocacy,
and Pisgah Legal Services to help Medicaid members throughout North Carolina.
Learn more at NCMedHelp.org