Understanding health insurance options under the Affordable Care Act and NC Health Insurance Marketplace can be a daunting task, but our Navigator volunteers have made it their mission to guide local people through the process to understand their choices for affordable health insurance.
More than 40 people volunteered during the most recent open enrollment session, and many continue to work through a special enrollment that continues; others continue their work year-round at Pisgah Legal Services.
Volunteers must complete rigorous federal training of more than 20 hours to become certified navigators each year. Navigators offer unbiased and knowledgeable advice and are not compensated to recommend any plan or insurance company over another. Their goal is to help consumers understand their options for affordable health insurance and navigate through the health insurance marketplace – no strings attached.
For open enrollment between November 15, 2014 and February 15, 2015, Navigator volunteers helped Pisgah Legal Services make over 1,000 consumer appointments in 20 different locations around WNC in both Spanish and English. They logged over 2,500 hours of volunteer time in offering navigation appointments, plus over 100 hours of volunteer time in outreach activities to spread the word to hard-to-reach populations. Navigators were on hand to help mornings, afternoons, evenings, weekend and holidays.
We would like to thank each and every person that has volunteered their time to serve their neighbors.
2014 ACA Volunteer Navigators
Mary Ann Farmer
Mary Lou Farquhar
Mary Ann LaMantia
Mary Lou Surgi
Terry Van Duyn