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updated 9/9/2020

Governor Cooper Issued Executive Order Number 124 (“Order 124”) on March 31 and it applies to all electricity, natural gas, water, and waste water utilities operating in NC. 
Here are some commonly asked questions about the impact of Order 124 and a link to the longer document from the State is located here:

UPDATE: North Carolina Governor Roy Cooper signed Executive Order No. 142 on May 30, effective immediately, to extend the prohibition of utility shut-offs.

The Order’s utility shutoff moratorium:

  • Continues effective immediately and lasts 60 days;
  • Prohibits utility disconnections for all customers;
  • Prohibits billing or collection of late fees, penalties, and other charges for failure to pay; and
  • Extends repayment plans at least six months, and sets the default term for repayment to six months for cases when the utility and customer cannot agree on the terms of an extended repayment plan.

More information can be found in the FAQ document or read Executive Order 142.

Utility Services:  applies to electricity, natural gas, water, and waste water utilities operating in NC

 

Will may utility service provider be allowed to cut off my utilities if I can’t pay them?

No, utility service providers are prohibited from terminating the service of a residential customer for nonpayment. You are still responsible for paying your bills.

 

If I make a late payment, will the utility service provider charge me for a late payment?

No, utility service providers are not permitted to bill or collect any fee, charge, penalty, or interest for a late or untimely payment during the State of Emergency.

 

Will my utility service provider work with me on making my payments?

Yes, there are provisions included in Order 124 that apply to payment arrangements. Customers shall be provided the opportunity to make reasonable payment arrangements to pay off over at least a 6 month period any arrearages (overdue amounts) accumulated during the effective period of this executive order.

 

Is my utility service provider required to reconnect my service?

Unfortunately, no.  Utility service providers are encouraged, but not required, to reconnect previously disconnected service to the extent practicable and to waive any penalties, fees, policies, or ordinances that prevent reconnection.

Cable and Telecommunications

 Are cable or internet provider allowed to terminate my services if I can’t pay?

Yes, providers are allowed to terminate your cable if you do not pay your bill.  Order 124 strongly urges providers to avoid termination but does not prohibit termination of customers’ service for nonpayment for the duration of the State of Emergency.

 

Will my cable or internet provider be able to fine me for my untimely payment during the State of Emergency?

Yes. Cable and internet providers are encouraged, but not required, to waive fees or penalties for untimely payments. Providers are encouraged to work with customers to make reasonable payment arrangements over at least a 6 month period.

 

Is my cable or internet provider required to lift my data cap?

No, providers are encouraged, but not required, to lift or greatly expand all data caps during the State of Emergency.

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