Pisgah Legal Services
Health Justice Program Co-Coordinator Job Description*
*contingent on funding
Job Title: Health Justice Program Co-Coordinator
Department: Health Justice Program
FLSA Status: Non-Exempt
Summary: This position provides coordination for the expansion of the volunteer program model of the Health Justice Program at Pisgah Legal Services. The Co-Coordinator will work with the Health Justice Program volunteers and other team members to support program work including outreach and marketing and general office duties. In this role the Co-Coordinator will take the volunteer model and help replicate it with surrounding service providers to help increase capacity for health insurance enrollment in the state.
Essential Duties and Responsibilities:
• Have a desire to make a meaningful impact in our community by fighting for social justice for all;
• Experience in public speaking and volunteer coordination;
• Have compassion to work with consumers,
• Skills to network with community organizations;
• Possess strong computer skills and the ability to understand the basics of working in:
o Google tools (Chrome, drive, forms, sheets, etc.)
o Excel spreadsheets
o Outlook tools
o Willingness to learn new on-line software programs
• Have reliable transportation and be available to drive extensively in the WNC region as well as the state as needed,
• Possess socio-economic and cultural sensitivity and interpersonal skills necessary to communicate with people who may be angry, upset, or ill
• Must be free from conflicts of interests, including payments and incentives from brokers, insurers or insurance industry; must not accept, directly or indirectly compensation from issuers related to enrollment in Qualified Health Plans or Non-Qualified Health Plans
• Bilingual in Spanish is a plus
• Ability to work a flexible schedule, including some evening and weekend times during busy seasonal work of health insurance enrollment
• Ability to multi-task
Program Coordination work includes:
• The Co-Coordinator will be expected to work with organizations to help them build volunteer capacity and in this role:
o Understand the basics of working with volunteers;
o Be comfortable working with outside organizations to expand their programs
• Develop and maintain established relationships with local community organizations and partners to engage in community education, outreach, and enrollment assistance activities
• Ability to track work and report in a timely fashion;
• Ability to work with, coordinate, and effectively communicate with large volunteer base;
• Attend NC specific trainings as appropriate and maintain competency in state-specific enrollment topics;
• Assist in volunteer recruitment, training and management as well as upkeep of volunteer schedules on-line and data entry for appointment scheduling and outcome tracking;
• Provide ongoing support, training and feedback to volunteer navigators with strong interpersonal skills and ability to develop relationships and manage people;
• Assist in maintaining and updating Health Justice software programs used for scheduling and outcome tracking
• Enroll in web-based training and successfully complete and pass any pertinent certification offered by the Centers for Medicaid and Medicare Services (CMS) for enrollment work
• The Co-Coordinator will be able to understand enrollment work including:
o The needs of underserved and vulnerable populations;
o Eligibility and enrollment rules and procedures;
o The range of qualified health plan options and insurance affordability programs
o Privacy and security standards
o Conduct education and outreach to uninsured individuals
o Information regarding the Federally-facilitated Marketplace (FFM), including:
Eligibility requirements for federal tax subsidies and cost-sharing subsidies
Eligibility for Qualified Health Plans (QHP) on the FFM, Medicaid and North Carolina’s Health Choice and how to enroll in QHPs, Medicaid, and Health Choice on the marketplace website and/or ePass
o How the premium tax credits work and their potential financial impact
o How to provide referrals to appropriate agencies, including the North Carolina Department of Insurance for applicants and enrollees with grievances, complaints, questions, or need for other social services
o How to provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities
• Provide all information and services in a manner that is culturally and linguistically appropriate and ensure accessibility for individuals with disabilities;
• Provide basic office duties such as:
o Answering the internal hotline to schedule appointments, coordinate medical-legal referrals for appointments and legal cases;
o Conducting consumer follow up and quality assurance;
o Making copies
o Data entry
Supervisory Responsibilities: None at this time (room to build responsibilities over time)
Qualifications: To perform this job successfully, an individual must be able to meet each of the essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and or/ ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/ or Experience: Bachelor’s Degree in Social Service, Public Health or a related field. Two years of volunteer coordination.
Language Skills: Spanish language is a plus
Mathematical Skills: Requires an ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Also requires an ability to compare rate, ratio, and percent and to draw and interpret graphs.
Certificates, Licenses or Registrations Required: None
Physical Demands: While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. Stooping and bending are required when accessing filing cabinet contents and supplies in the storage room. The employee must occasionally lift and/ or move up to 50 pounds. Specific vision abilities required by this job include close vision. Keyboard typing skills are required and used up to 50% of any work day. Hands and fingers are involved with respective movements on standard keyboard.
Work Environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts (computers, printers), toxic or caustic chemicals (toner, cleaning chemicals), risk of electrical shock (equipment and building maintenance), and risk of radiation (computer monitors). The noise level in the work environment is usually quiet.
Salary depends on experience. Excellent fringe benefits, including 401(k) retirement plan, as well as life, health, and disability insurance.
E-mail resumé and cover letter describing relevant experience to email@example.com. PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice.
Pisgah Legal Services is an Equal Opportunity Employer. Racial minorities, women, the elderly, and people with disabilities are encouraged to apply.